Shipping & Returns

We ship across South Africa with The Courier Guy. We pack and send orders within 1 to 2 business days.

Door-to-door delivery typically takes 3–5 business days depending on your location. A waybill number will be provided once your parcel is collected.

PUDO locker collection uses lockers all over the country. Pick the one nearest you at checkout and fetch your parcel whenever suits.

Free shipping on orders over R1,000, applied at checkout on both delivery options.

For remote or outlying areas, delivery times may be slightly longer. If you have a specific deadline, please contact us before placing your order.

If something isn't right, send it back within 14 days of delivery.

To be eligible for a return, items must be:

• Unused and in original condition
• With all tags and packaging intact
• Not a personalised or custom-made item

The customer is responsible for return shipping costs. Once we receive and inspect the item, a refund will be processed within 7 business days to your original payment method.

To start a return, email us at info@mulberryshop.co.za with your order number and reason for return.

We're happy to exchange an item for a different size or colour, subject to availability. Please contact us within 14 days of receiving your order.

Email info@mulberryshop.co.za and we'll do our best to find a solution.

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo and your order number. We'll arrange a replacement or refund at no cost to you.