Privacy Policy

Mulberry Gallery & Gifts ("Mulberry", "we", "us") is a boutique shop located at 52 Oak Street, Greyton, Western Cape, South Africa. This policy explains how we handle personal information collected through our online store at mulberryshop.co.za.

When you place an order we collect:

• Your name and email address
• Delivery address (street, city, province, postal code)
• Phone number (for shipping notifications)
• Order details and payment confirmation

Payment card details are processed entirely by Yoco and are never stored on our systems.

We use your personal information only to:

• Process and fulfil your order
• Arrange delivery via The Courier Guy / PUDO
• Send you an order confirmation email
• Respond to enquiries or support requests

If you subscribe to our newsletter, we will also send you occasional updates about new arrivals and events. You can unsubscribe at any time.

We do not sell, rent or share your personal data with third parties for marketing.

To operate our store we share your information with the following trusted services:

• Yoco — payment processing
• The Courier Guy / PUDO — order delivery and locker collection
• Resend — transactional email delivery
• Sanity — content management (product catalogue)
• Google Analytics — website usage statistics. Order values and the products purchased are sent, but never your name, email address or delivery address.
• Meta (Facebook and Instagram) — product listings on our Instagram shop, and advertising measurement. Products viewed and order values are sent, but never your name, email address or delivery address.
• Vercel — website hosting and anonymous visitor statistics

Each provider operates under their own privacy policy and security standards.

Order records are retained for a minimum of 5 years in line with South African tax and accounting requirements. You may request deletion of your personal data at any time — except where retention is legally required.

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at info@mulberryshop.co.za.

Our store uses a small number of cookies to keep items in your cart between visits.

We also use Google Analytics to understand how the site is used — which pages people visit, where they arrived from, and which products are bought. Google Analytics sets cookies on your device to recognise repeat visits. This is used to improve the shop. We do not use cookies to show you advertising, and we do not run advertising networks on this site.

We use the Meta pixel (Facebook and Instagram) to see which products are viewed and bought after someone arrives from one of our posts, and so that we can show our products to people who have visited the shop before. It also sets cookies. If you would rather not be included, you can turn off targeted advertising in your Meta ad preferences.

Vercel Analytics also records anonymous visitor counts. It does not use cookies and does not identify individual visitors.

You can opt out of Google Analytics entirely by installing Google's opt-out browser add-on, or by blocking cookies in your browser settings. Doing so will not affect your ability to browse or buy from us.

We may update this policy from time to time. Any significant changes will be noted with an updated date at the top of this page.